Elements and Performance Criteria
- Perform property caretaker duties.
- Examine and outline caretaker roles and responsibilities for day-to-day running of a residential complex.
- Schedule and manage maintenance of property grounds and building areas.
- Manage communication with individual property owners and owners’ corporation about matters relevant to the care of the property.
- Liaise with owners’ corporation about compliance with relevant by-laws.
- Act as a letting agent.
- Follow contract requirements to manage letting of accommodation for short-term stays.
- Manage marketing of accommodation in the complex.
- Manage reception and support services for short-term stay guests.
- Manage guest payments and short-term stay management expenditure.
- Manage housekeeping services for short-term stays.
- Manage resolution of complaints and guest dissatisfaction.
- Provide financial reports.
- Identify financial reports required for the complex.
- Manage the preparation of financial reports for individual owners for property vacancies, income and expenses.
- Manage the preparation of financial reports for the owners’ corporation on caretaker and letting income and expenditure.
- Manage the preparation of financial reports for a trust account.